International Customer Service

Individuals who own a timepiece with the Patek Philippe Seal can rest assured that for its entire lifetime, their watch is backed by a global service organization which measures up to the same standards of excellence as the product itself – in every respect. The unlimited validity of this promise is rooted in the philosophy behind an instrument made to last, a watch acquired not only for personal gratification but one destined to be handed down to future generations.

Honoring the criteria of excellence for which the Patek Philippe Seal stands, the company’s International Customer Service is devoted to maintaining and restoring all Patek Philippe watches ever made since 1839.

Patek Philippe strives to stock all original parts of movements and/or cases and to replace them only if all other options have been exhausted.

The Authorized Service Centers employ technical experts who undergo permanent training by Patek Philippe and have an in-depth understanding of the specific features of the manufacture’s watches. The multi-level training curricula are progressively more complex and last at least four weeks. The sessions take place at Patek Philippe training centers.