Patek Philippe - Legal notices
Patek Philippe - Privacy policy

1. Introduction

Patek Philippe is committed to safeguarding your privacy. We believe that the best way to protect the privacy of users of www.Patek.com (the ‘Site’) is to tell you what information we gather and ensure that you understand and consent to Patek Philippe’s uses of information you provide. We may occasionally modify the Privacy Policy and will post the revised Privacy Policy on this page so that you are always aware of what information we collect, how we use it and under what circumstances we use or disclose it. We may let you know via the homepage when this happens but you should check the policy frequently to read the latest Privacy Policy.  
Please note that the Site (www.Patek.com) contains links to and from other sites. We are not responsible for the privacy practices or the content of other sites whether or not we provide you with a link from this Site to such third party sites. The information practices of those other sites are not covered by this Privacy Policy. We set out below answers to frequently asked questions regarding Patek Philippe’s Privacy Policy.

2. What information do we collect? How do we use it?

When you visit certain parts of the Site and/or contact us, we may ask you for certain information such as contact information and your email address. This information is stored in our database. Subject to the uses of this information to which you have consented, the database enables Patek Philippe to provide you with information you request from us. We may also use your personal information to track activity on the Site. We do this in order to serve you better as we understand how you and other visitors use the Site. When we collect personal information we make an effort to include a link to this Privacy Policy on that page.
We will only use your information for the purposes set out below if you have indicated  that you wish us to use your information in this way when submitting the information. Additionally, if at any time you wish us to stop using your information for any or all of the below purposes, please let us know by contacting us at web@patek.com
We will stop the use of your information for such purposes as soon as it is reasonably possible to do so. From time to time we would like to use the information you supply to us for:

  • responding to feedback
  • informing you about new content on the Site
We also use technology which allows us to track visitors to the Site so that we can understand how you and other visitors use it.

3. Security

We are committed to using our best efforts to maintaining the security of your personal information. Although we use our best efforts to protect the security of your personal information and our system, due to the inherent open nature of the Internet, no transmission via the Internet can be guaranteed to be 100% secure. As a result of this and other factors beyond our control, we cannot guarantee the security of the information that you transmit to or through our Site. Therefore, you assume that risk by using the Site.

4. Notice to minors

This Site is intended for use by adults. If you are under 16 please do not send us any personal information including your email details. If you would like to contact us please do so through a parent or legal guardian (ask them to email us on your behalf). If you are a parent or legal guardian of a child who has submitted us with personal information, please let us know by contacting us at web@patek.com. We will delete such personally identifiable information from our database as soon as possible following our receipt of any such notice.

5. Access to your information

Where required under local law, we will, upon request and payment of any fee stipulated by local law, provide you with all the information we hold about you and which we are obliged to disclose to you. In making this request, please contact web@patek.com and specify that you require disclosure of your personal information.

6. Do we share the information we receive?

Patek Philippe will not share any personal  information that is provided on the site.

7. Are there any security issues?

We take the security of your data seriously. Therefore, once we receive your transmission, we make our best efforts to ensure its security on our systems.
It is our policy to virus check documents and files before they are posted on this Site. However, we cannot guarantee that documents or files downloaded from this Site will be free from viruses and we do not accept any responsibility for any damage or loss caused by any virus. Accordingly, for your own protection, you must use virus-checking software when using this Site. You must not post or provide to us via this Site, any document or file which you believe may contain a virus. You must virus check any document or file which you intend to post or provide to us via this Site.
Unfortunately no data transmission or security program can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. You remain responsible for the security of your computer at all times.

8. What about ‘cookies’?

‘Cookies’ are small pieces of information that are stored by your browser on your computer's hard-drive. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. We only use cookies to keep track of the pages you visit on the Site and to tell us whether you have visited the Site previously so that, in order to serve you better, we understand how you and other visitors use the Site. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. We have sought to set up our  Site so as to notify you before a cookie is used. However, if you choose to reject all cookies, you may be unable to use parts of the Site.

9. Your Consent

You represent and warrant that all information you provide to us shall be truthful and accurate. By using the Site and submitting information, you consent to: the collection and use of your personal information by us as described above.

10. Accuracy of Your Personal Information

We aim to keep our information about you as accurate as possible. If you would like to review or change the information you have supplied us with, please contact us as set out below.

11. Online data

This general Privacy Policy only applies to the collection of data online and not to offline information. This Privacy Policy may be amended or superseded by a specific privacy policy for the collection and use of other data. Where this Privacy Policy is amended or superseded for the collection and use of other data Patek Philippe will draw that amended privacy policy to your attention.

12. Further Information

If you have any requests or questions regarding this Privacy Policy please write to Patek Philippe by e-mail using the following address: web@patek.com

Patek Philippe - Website terms and conditions

This website (the ‘Site’) is provided by Patek Philippe. By accessing, browsing or otherwise using this Site you agree to these Terms and Conditions. You should read these Terms and Conditions carefully and should check them for any changes on return visits to the Site. Your continued use of the Site following any changes to the Terms and Conditions indicates that you accept any changes.
If you have any questions concerning these Terms and Conditions or the Site please write to Patek Philippe by e-mail using the following address: web@patek.com. All rights not expressly granted in these terms and conditions are expressly reserved by Patek Philippe.

1. Ownership and Use of the Site

Copyright © Patek Philippe. The copyright and all other intellectual property rights on the site and all content displayed on or accessible from the Site (“Content”) is owned by or licensed to Patek Philippe and protected by the copyright laws of England, international copyright treaties and all other applicable copyright and intellectual property laws.
You are granted a limited, personal, non-exclusive, non-transferable, revocable licence to access, browse and use the Site and the Content only (i) for your own personal and non-commercial use and otherwise. We may revoke your right to use this Site at any time in our sole discretion.
You may not access, copy, download, rip, distribute, modify, republish, broadcast, embed into any other site, communicate to the public, or otherwise use, deal with or exploit any part of the Site or Content without the prior written consent of Patek Philippe except as expressly permitted by these Terms and Conditions.
You must use the Site and Content only for lawful purposes and in a way which does not infringe the rights of anyone else or restrict or inhibit anyone else’s use and enjoyment of the Site and Content. You agree that you will not remove or modify any copyright, other proprietary notices or trade marks which appear on the site or the Content.

2. Liability for Content

Patek Philippe tries to ensure that the Content is correct but accepts no liability for any errors or omissions. The Content should not be relied on and Patek Philippe accepts no liability for such reliance.

3. Exclusion of Warranties

To the fullest extent permitted by applicable law Patek Philippe excludes all warranties, representations or understandings whatsoever (whether express or implied) in relation to the Site and the Content, specifically including but not limited to, any warranty or representation that the Site and the Content are free from computer viruses, errors and omissions and do not infringe any third parties’ rights.

4. Trade marks

Patek Philippe owns the rights in and to the www.Patek .com domain name. Other trade marks, products, services and company names mentioned on the Site or in Content may be trademarks of their respective owners or licensors and the rights in such marks are reserved to their respective owners or licensors.

5. Links

By virtue of hypertext or other computer links you may be able to access other website pages on the Internet which are not part of Patek Philippe's site content. Patek Philippe is not responsible for nor assumes any liability for the contents of other sites which are linked to Patek Philippe's Site. Patek Philippe shall have no liability in respect of material linked to Patek Philippe's Site which may be misleading, inaccurate, defamatory, threatening or obscene or otherwise not in accordance with applicable regulations as may be from time to time in force. The provision by Patek Philippe of a link to another site does not constitute authorisation by Patek Philippe to you to access materials held at that location, nor is it evidence of any endorsement by Patek Philippe of the material held there. You acknowledge and agree that you access such third party sites, services, products or content at your own risk and are wholly responsible for making your own independent judgment regarding your use or interaction with the same. We recommend you read the privacy and terms of use policies of each third party’s site that you access.
For your own personal, non-commercial purposes, you may establish a link to our Site or any of the Content, provided that in doing so you do not damage or take advantage of our reputation or act illegally. In linking to our Site you must not imply that there is any association, approval or endorsement on the part of Patek Philippe where none exists. The Site must not be framed on any other site. Patek Philippe reserves the right to withdraw linking permission without notice.

6. Use of Your Personal Data

The collection and use of personal information is governed by our Privacy Policy.
If any of these terms are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive and continue to be binding and enforceable. In the case, at our discretion, we may amend that provision in such reasonable manner as achieves the intention of the parties without illegality.

7. Further Assurances

You agree that you will do any and all acts and things, and execute any and all documents, that we may reasonably request in order to carry out the intended provisions of these Terms and Conditions.
Governing Law & Disputes: You irrevocably agree that the courts of England shall have exclusive jurisdiction to resolve any controversy or claim of whatever nature arising out of or relating to the terms and conditions, the site or the Content and that the laws of England shall govern such controversy or claim. You are responsible for compliance with any applicable laws of the country from which you are accessing this site.

Patek Philippe - General Terms and conditions of Sale on patek.com

1. Introduction

These General Terms and Conditions of Sale on patek.com define the contractual relationship between PATEK PHILIPPE SA GENÈVE, a limited company by shares organized under the laws of Switzerland with registered office at rue du Rhône 41, CH – 1204 Genève, Register of Commerce of Canton de Genève nr. CH-660.0.003.901-5, referred below to as “we”, on one part, and any natural or legal person making a purchase on the site of PATEK PHILIPPE SA GENÈVE, on his/her own behalf or for a third party, referred below to as “you”, on the other part.

2. Interpretation

In these terms of sale, “we” means “PATEK PHILIPPE SA GENÈVE” (and “us” and “our” will be construed accordingly); and “you” means our customer or potential customer for products (and “your” will be construed accordingly).

3. General conditions for placing an order

Any person who places an order on his/her private capacity on the site declares that he/she is above the age of 18 and has the legal capacity or, in the absence thereof, the parental authorization enabling him/her to enter into the contract. If not, in order to settle a possible dispute, we reserve the right to contact the person(s) having the parent care or the deputy of the concerned person directly. We will therefore be authorized, but not limited to, to require that the person(s) having the parent care or the deputy of the concerned person settles all orders placed by the concerned person.

Any person who places an order for professional use on the site declares that he/she has the authorization from the company, entity or any other similar structure he/she is acting for, to enter into the contract in its name. In particular, if the concerned person placed an order by using his/her professional e-mail authorizes us to admit that his/her company, entity or any other similar structure accepts to pay for the placed order(s). In order to settle a possible dispute, we reserve the right to contact the person who placed the orders and will be authorized, but not limited to, to require that the concerned person settles all placed orders.

4. The Products

On our website, we offer to our clients the availability to place orders for:

  • “Extract from the Archives” documents for any Patek Philippe timepiece older than five years,
  • books available on our website under the section “Company > Library”.

as defined hereafter.

5. “Extract from the Archives”

5.1 Definition

An “Extract from the Archives” states the meticulously kept, information regarding any Patek Philippe timepiece registered in the Patek Philippe Archives since 1839. It can be ordered for any Patek Philippe timepiece older than five years.

5.2 Acceptance of orders

All orders placed by you are subject to our acceptance. Even if the order is placed correctly and the concerned person has read and accepted the General Terms and Conditions of Sale on patek.com, the contract does not become effective as long as we do not accept it. We may choose not to accept your “Extract from the Archives” order at our entire discretion for any reason without liability to you, in particular, but not limited to, in the following situations:

  1. Wrong watch movement number and/or watch case number,
  2. Incomplete watch movement number and/or watch case number,
  3. Watch movement number doesn’t match with watch case number,
  4. The description of the timepiece doesn’t match with our archives,
  5. The pictures of the timepiece don’t match with our archives (when pictures are requested),
  6. The timepiece has received substantial changes outside our workshops,
  7. The timepiece is registered as “stolen” or unauthentic in our archives.

If we accept the order, we will send you an e-mail confirming it to the electronic address you indicated during the ordering process. This e-mail is our acceptance of your order and therefore constitutes the contract of sale between you and us governed by the present General Terms and Conditions of Sale on patek.com. We will then proceed to process the order in compliance with the clauses set out in the present General Terms and Conditions of Sale on patek.com.

5.3 Price

Each order costs 100.- (hundred) Swiss Francs, or the equivalent amount in your local currency, inclusive of all taxes applicable in Switzerland.

An “Extract from the Archives” order is free of delivery charge as well in Switzerland as abroad, except of any customs duties and tax specific to foreign countries which you have to bear.

5.4 Payment terms

More information about the payment methods that we accept can be found in our Payment section.

5.5 Invoicing

Where we elect, or are required by applicable law, to issue or make available an invoice, we reserve the right to issue or make available electronic invoices and you agree to such form of invoicing.

5.6 Delivery

The “Extract from the Archives” document will be sent to you as soon as possible upon receipt of payment.

5.7 Right of cancellation and returns

The cancellation of an “Extract from the Archives” order is possible only if the cancellation request is made before the delivery of the “Extract from the Archives” document. Cancellation must be sent using either the postal or the electronic address mentioned under Article 17.

The return of “Extract from the Archives” document is not accepted.

6. Library orders

6.1 Definition

Such orders refer to orders of books available in the “Library” of our website under the section “Company”.

6.2 Acceptance of orders

All orders are accepted as soon as they are placed correctly and the concerned person has read and accepted the General Terms and Conditions of Internet Sales on patek.com.

The books are delivered within the limits of available stocks. An order can be modified if an ordered book is no longer available.

6.3 Price

The price of each book is listed next to it on the “Library” of our website under the section “Company”.

Prices are stipulated in Swiss Francs, inclusive of all taxes applicable in Switzerland.

A “Library order” is free of delivery charge as well in Switzerland as abroad, except of any customs duties and tax specific to foreign countries which you have to bear.

6.4 Payment terms

More information about the payment methods that we accept can be found in our Payment section.

6.5 Invoicing

Where we elect, or are required by applicable law, to issue or make available an invoice, we reserve the right to issue or make available electronic invoices and you agree to such form of invoicing.

6.6 Delivery

The book will be sent to you as soon as possible upon receipt of payment.

6.7 Cancellation of an order

An order can be canceled in the case it has not been processed yet.

The cancellation must be sent using either the postal or the electronic address mentioned under Article 17.

6.8 Returns

A book can only be returned in case of delivery error. The book must be returned to us at our expense in its original package, neither used nor damaged, together with its original invoice. Delivery error means receiving another book than the one which ordered.

Such a return must occur within 10 days after the invoice’s date.

Unless the returned book is used and/or damaged, the invoice will be cancelled and your payment refunded according to Article 8.

7. Payment

7.1 Methods of payment

We only accept the following methods of payment:

  • Visa
  • American Express
  • MasterCard
  • Diners Club

7.2 Payment currency

The orders are charged in the Swiss Franc currency.

8. Refunds

If you cancel an order and are entitled to a refund, we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your valid notice of cancellation according to Article 5.7 or 6.7. This rule applies in a similar way to returns of books according to Article 6.8.

9. Protection of Personal data

Please refer to our Privacy policy & website terms and conditions, which rules apply.

10. License to access the site

Please refer to our Privacy policy & website terms and conditions, which rules apply.

11. Liability

We undertake to use our best endeavors to provide you with the best possible service quality consistent with the work done by all our employees. However, we cannot be held liable for any delay in delivering ordered articles, in particular for any delay in delivery of these articles by post, our order delivery partner, or its international partners.

Despite our vigilance and all the precautions taken by us in dealing with the partners with whom we work to enable you to benefit from the services offered by us to you, we do not guarantee the absence of any disturbance of the working of the site and the parts thereof. Consequently, we decline any liability for direct or indirect prejudice which may result from access to, or use of, the site or some of its elements, just as we decline any liability which may result from the impossibility of accessing or using the site, such as breakdowns or interruptions, network overloaded, distortion of messages, deliberate clogging of the electronic network by third parties, access breaking down or made impossible by network operators ensuing impossibility for us to process your order in due time. Similarly we decline all liability for all risks associated with the installation of software permitting consultation of the site or for any damage resulting from errors in transmission, technical faults, overload or interruptions of communications.

We have made all the necessary arrangements to ensure the security of your payments by credit card with our partner PostFinance (https://www.postfinance.ch/). However, we decline any liability for the use of this payment facility. In particular, you recognize that we not be liable for loss caused to you as a result of transmission errors, impersonation, forgery, hacking or decyphering by unauthorized persons or authorities (Swiss or foreign), in particular if your computer equipment, your Internet access or your credit card are not sufficiently secure to protect you against potential risks when you make online purchases.

Moreover, you have sole responsibility in respect of any order placed which fails to comply with the legislation of the country of delivery or is prohibited on its territory and, that being so, we cannot be held liable.

12. Trademark and copyright

Please refer to our Privacy policy & website terms and conditions, which rules apply.

13. Amendments to these terms

We reserve the right to make changes to these terms at any time. You, and any contract between us, will be subject to the version of these terms in force at the time you have placed any order on our website.

14. Events beyond our reasonable control

We will not be held responsible for any delay or failure to perform or comply with our obligations under these Terms if the delay or failure arises from any cause, which is beyond our reasonable control.

15. Severance

Each provision of these terms shall be construed separately and independently of each other. If any provision is deemed invalid, void or otherwise unenforceable, that provision shall be deemed severable form and not affect the enforceability of any of the other provisions of these terms.

16. Governing law and jurisdiction

These terms and all “Extract from the Archives” documents’ transactions and/or orders of books available in the “Library” of our website under the section “Company” are governed by Swiss law and you, and we, hereby submit to the exclusive jurisdiction of the Swiss courts.

17. About us

If you have any questions regarding these General Terms and Conditions of Sale on patek.com, respectively the Privacy policy & website terms and conditions, you can contact us at:


Patek Philippe SA
Ch. du Pont-du-Centenaire 141
1228 Plan-les-Ouates
Switzerland


P.O. Box 2654
1211 Geneva 2
Switzerland


Contact e-mail : web@patek.com


Tel.: +41.22.884.20.20
Fax.: +41.22.884.20.40


VAT number: CHE-107.779.514