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Patek Philippe Service Center in Shanghai
Patek Philippe new Service Center in Shanghai

Watch the exclusive interview with Simon Eidenbenz, Technical Manager Customer Service China, about the new upgraded Service Center in Shanghai that opened beginning of August 2012. The new Customer Service Center, with its entirely independent space of nearly 1,000 square meters situated near the Maison Patek Philippe, has been significantly improved to guarantee customer service following the strict standards specified by the Geneva headquarters. The Service Center comprises a public area, with the reception to welcome customers, in this area a large glass window allows customers to look into the workshops and see the trained watchmakers handle their watches with care, as well as the highest standards equipment. An administrative area is dedicated to handle estimates, a technical area with a large workshop that can welcome up to 24 watchmakers and finally the case area, where polishing, cleaning ,water resistance testing and controls are handled.

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