Frequently Asked Questions

Where can I purchase a Patek Philippe timepiece?

Where can I find the price of a Patek Philippe timepiece?

How can I take care of my timepiece?

Where can I have my timepiece serviced?

Where can I find an official Patek Philippe retailer or service center?

Where can I find the instructions for use for my timepiece?

I cannot find the answer to my question

How can I ensure the authenticity of a timepiece?

What is the current resale value of my timepiece?

Where can I find the movement and case numbers?

How can I replace a lost Certificate of Origin?

I cannot find the answer to my question.

How can I order an Extract from the Archives?

What do I need to provide to order an Extract from the Archives?

Do I have to provide the images of serial numbers if my timepiece has been recently serviced?

What is the difference between an Extract from the Archives and a Certificate of Origin?

What happens if an extract from the archives has already been issued for my timepiece less than one year ago?

What is the right of appeal in case an extract from the archives is not issued?

What happens with my online payment if the timepiece is not eligible for an Extract from the Archives?

May I order an Extract if my timepiece is being serviced?

I cannot find the answer to my question.

What should I do if my watch was stolen?

How do I register my timepiece?

How do I know if my registration is confirmed?

I’m having trouble registering my timepiece.

How do I sign up to the exclusive owners’ area ?

How can I change my personal details ?

How are my personal data processed?

I cannot find the answer to my question

How can I subscribe to the magazine?

How can I change my subscription address?

How can I cancel my subscription to the magazine?

I cannot find the answer to my question

Press enquiries

Partnerships and sponsoring

How can I order a product collection catalogue?

How can I order a book?

Where can I find publications about Patek Philippe?

How can I contact Patek Philippe?

How can I contact the Patek Philippe Museum?

How can I contact the Patek Philippe Salons?