GENERAL TERMS AND CONDITIONS OF SALE ON PATEK.COM

١. Introduction

These General Terms and Conditions of Sale on patek.com (the “Terms and Conditions”) define the contractual relationship between PATEK PHILIPPE SA GENÈVE (“Patek Philippe”), a limited company by shares organized under the laws of Switzerland with registered office at rue du Rhône 41, CH – 1204 Genève, Register of Commerce of Canton de Genève nr. CH-660.0.003.901-5, referred below to as “we”, on one part, and any natural or legal person making a purchase on the Site of Patek Philippe, on his/her own behalf or for a third party, referred below to as “you”, on the other part.

٢. Interpretation

In these Terms and Conditions, “we” means Patek Philippe (and “us” and “our” will be construed accordingly); and “you” means our customer or potential customer for products (and “your” will be construed accordingly).

٣. General conditions for placing an order

Any person who places an order on his/her private capacity on our website (the “Site”) declares that he/she is above the age of 18 and has the legal capacity or, in the absence thereof, the parental authorization enabling him/her to enter into the contract. If not, in order to settle a possible dispute, we reserve the right to contact the person(s) having the parent care or the deputy of the concerned person directly. We will therefore be authorized, but not limited to, to require that the person(s) having the parent care or the deputy of the concerned person settles all orders placed by the concerned person.

Any person who places an order for professional use on the Site declares that he/she has the authorization from the company, entity or any other similar structure he/she is acting for, to enter into the contract in its name. In particular, if the concerned person placed an order by using his/her professional e-mail authorizes us to admit that his/her company, entity or any other similar structure accepts to pay for the placed order(s). In order to settle a possible dispute, we reserve the right to contact the person who placed the orders and will be authorized, but not limited to, to require that the concerned person settles all placed orders.

٤. The Products

On our website, we offer to our clients the availability to place orders for:

  • “Extract from the Archives” documents for any Patek Philippe timepiece older than five years,
  • books available on our website under the section “Company > Library”.

as defined hereafter.

٥. “Extract from the Archives”

٥.١ Definition

An “Extract from the Archives” states the meticulously kept, information regarding any Patek Philippe timepiece registered in the Patek Philippe Archives since 1839. It can be ordered for any Patek Philippe timepiece older than five years.

٥.٢ Acceptance of orders

All orders placed by you are subject to our acceptance. Even if the order is placed correctly and the concerned person has read and accepted these Terms and Conditions, the contract does not become effective as long as we do not accept it. We may choose not to accept your “Extract from the Archives” order at our entire discretion for any reason without liability to you, in particular, but not limited to, in the following situations:

  1. Wrong watch movement number and/or watch case number,
  2. Incomplete watch movement number and/or watch case number,
  3. Watch movement number doesn’t match with watch case number,
  4. The description of the timepiece doesn’t match with our archives,
  5. The pictures of the timepiece don’t match with our archives (when pictures are requested),
  6. The timepiece has received substantial changes outside our workshops,
  7. The timepiece is registered as “stolen” or unauthentic in our archives.

If we accept the order, we will send you an e-mail confirming it to the electronic address you indicated during the ordering process. This e-mail is our acceptance of your order and therefore constitutes the contract of sale between you and us governed by the present Terms and Conditions and the Privacy Notice on patek.com. We will then proceed to process the order in compliance with the clauses set out in the present Terms and Conditions and the Privacy Notice on patek.com.

٥.٣ Price

Each order costs CHF 150.- (hundred fifty) Swiss Francs, or the equivalent amount in your local currency, inclusive of all taxes applicable in Switzerland.

An “Extract from the Archives” order is free of delivery charge as well in Switzerland as abroad, except of any customs duties and tax specific to foreign countries which you have to bear.

٥.٤ Payment terms

More information about the payment methods that we accept can be found in our Payment section.

٥.٥ Invoicing

Where we elect, or are required by applicable law, to issue or make available an invoice, we reserve the right to issue or make available electronic invoices and you agree to such form of invoicing.

٥.٦ Delivery

The “Extract from the Archives” document will be sent to you as soon as possible upon receipt of payment.

٥.٧ Right of cancellation and returns

The cancellation of an “Extract from the Archives” order is possible only if the cancellation request is made before the delivery of the “Extract from the Archives” document. Cancellation must be sent using either the postal or the electronic address mentioned under Article 17.

The return of “Extract from the Archives” document is not accepted.

٦. Library orders

٦.١ Definition

Such orders refer to orders of books available in the “Library” of our website under the section “Company”.

٦.٢ Acceptance of orders

All orders are accepted as soon as they are placed correctly and the concerned person has read and accepted these Terms and Conditions.

The books are delivered within the limits of available stocks. An order can be modified if an ordered book is no longer available.

٦.٣ Price

The price of each book is listed next to it on the “Library” of our website under the section “Company”.

Prices are stipulated in Swiss Francs, inclusive of all taxes applicable in Switzerland.

A “Library order” is free of delivery charge as well in Switzerland as abroad, except of any customs duties and tax specific to foreign countries which you have to bear.

٦.٤ Payment terms

More information about the payment methods that we accept can be found in our Payment section.

٦.٥ Invoicing

Where we elect, or are required by applicable law, to issue or make available an invoice, we reserve the right to issue or make available electronic invoices and you agree to such form of invoicing.

٦.٦ Delivery

The book will be sent to you as soon as possible upon receipt of payment.

٦.٧ Cancellation of an order

An order can be canceled in the case it has not been processed yet.

The cancellation must be sent using either the postal or the electronic address mentioned under Article 17.

٦.٨ Returns

A book can only be returned in case of delivery error. The book must be returned to us at our expense in its original package, neither used nor damaged, together with its original invoice. Delivery error means receiving another book than the one which ordered.

Such a return must occur within 10 days after the invoice’s date.

Unless the returned book is used and/or damaged, the invoice will be cancelled and your payment refunded according to Article 8.

٧. Payment

٧.١ Methods of payment

We only accept the following methods of payment:

  • Visa
  • أمريكان إكسبريس
  • ماستر كارد
  • داينرز كلوب

٧.٢ Payment currency

The orders are charged in the Swiss Franc currency.

٨. Refunds

If you cancel an order and are entitled to a refund, we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your valid notice of cancellation according to Article 5.7 or 6.7. This rule applies in a similar way to returns of books according to Article 6.8.

٩. Protection of Personal data

Please refer to our Privacy Notice and Website Terms and Conditions.

١٠. License to access the Site

Please refer to our Website Terms and Conditions.

١١. Liability

We undertake to use our best endeavors to provide you with the best possible service quality consistent with the work done by all our employees. However, we cannot be held liable for any delay in delivering ordered articles, in particular for any delay in delivery of these articles by post, our order delivery partner, or its international partners.

Despite our vigilance and all the precautions taken by us in dealing with the partners with whom we work to enable you to benefit from the services offered by us to you, we do not guarantee the absence of any disturbance of the working of the Site and the parts thereof. Consequently, we decline any liability for direct or indirect prejudice which may result from access to, or use of, the Site or some of its elements, just as we decline any liability which may result from the impossibility of accessing or using the Site, such as breakdowns or interruptions, network overloaded, distortion of messages, deliberate clogging of the electronic network by third parties, access breaking down or made impossible by network operators ensuing impossibility for us to process your order in due time. Similarly we decline all liability for all risks associated with the installation of software permitting consultation of the Site or for any damage resulting from errors in transmission, technical faults, overload or interruptions of communications.

We have made all the necessary arrangements to ensure the security of your payments by credit card with our partner PostFinance (https://www.postfinance.ch/). However, we decline any liability for the use of this payment facility. In particular, you recognize that we cannot be liable for loss caused to you as a result of transmission errors, impersonation, forgery, hacking or deciphering by unauthorized persons or authorities (Swiss or foreign), in particular if your computer equipment, your Internet access or your credit card are not sufficiently secure to protect you against potential risks when you make online purchases.

Moreover, you have sole responsibility in respect of any order placed which fails to comply with the legislation of the country of delivery or is prohibited on its territory and, that being so, we cannot be held liable.

١٢. Trademark and copyright

Please refer to our Website Terms and Conditions.

١٣. Amendments to these terms

We reserve the right to make changes to these terms at any time. You, and any contract between us, will be subject to the version of these terms in force at the time you have placed any order on our website.

١٤. Events beyond our reasonable control

We will not be held responsible for any delay or failure to perform or comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause, which is beyond our reasonable control.

١٥. Severance

Each provision of these terms shall be construed separately and independently of each other. If any provision is deemed invalid, void or otherwise unenforceable, that provision shall be deemed severable from and not affect the enforceability of any of the other provisions of these terms.

١٦. Governing law and jurisdiction

These Terms and Conditions and all “Extract from the Archives” documents’ transactions and/or orders of books available in the “Library” of our Site under the section “Company” are governed by Swiss law and you irrevocably agree that the courts of Geneva, Switzerland, shall have exclusive jurisdiction to resolve any controversy or claim of whatever nature arising out of or relating to the above.

١٧. About us

If you have any questions regarding these Terms and Conditions, respectively the Privacy Notice or the Website Terms and Conditions, you can contact us at:

Patek Philippe SA Genève
Legal Service
P.O. Box 2654
1211 Geneva 2
Switzerland

Contact e-mail: web@patek.com
Tel.: +41.22.884.20.20
Fax.: +41.22.884.20.40

VAT number: CHE-107.779.514

Geneva, 28th January 2019

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