Contact
Frequently Asked Questions
Patek Philippe is pleased to answer your frequently asked questions pertaining to your watch, its registration, extracts from our archives, your personal data, watch authenticity, the Patek Philippe International Magazine, various publications and more.
- How can I order an Extract from the Archives?
- What do I need to provide to order an Extract from the Archives?
- Do I have to provide the images of serial numbers if my timepiece has been recently serviced?
- What is the difference between an Extract from the Archives and a Certificate of Origin?
- What happens if an extract from the archives has already been issued for my timepiece less than one year ago?
- What is the right of appeal in case an extract from the archives is not issued?
- What happens with my online payment if the timepiece is not eligible for an Extract from the Archives?
- May I order an Extract if my timepiece is being serviced?
- I cannot find the answer to my question.